Privacy policy

NB Hotel privacy policy

Who are we?

Limited Liability Company ''SIA “TITUL” '', registration number: 40003792287, legal address: Slokas iela 49, Rīga.

Your privacy and trust are important to us

Our goal is to inform you as clearly and comprehensively as possible on how and why we use your personal information.

Our goal is to make you feel safe when you disclose your personal data to us. Personal data is any information that can be used to identify an individual.

We take appropriate measures to ensure that your personal data is always safe with us and that your personal data is processed in accordance with applicable data protection laws, our internal policies, guidelines, and procedures.

It is important for us to be transparent when processing your personal data.

We are committed to protecting your personal information and ensure confidentiality in everything we do. This policy allows you to find out what data we can collect about you, how we will use it, and provides information about your rights and how you can contact us.

From time to time, we need to change our Privacy Policy. Any changes will be published here and it will be available to you at any time.

What kind of personal information do we collect and why?

Hotel services

We process your personal data to provide you with our basic hotel service -  providing accommodation . If you do not provide us with the necessary personal data, you will not be able to receive our services.  We have statutory hotel obligations, including the obligation to identify our customer. We are required to determine if you are the person you are impersonating.

Your personal data from hotel registration form is stored for 2 years.

Categories of personal data Legal basis
- Personal information (name, surname, personal identity number or date of birth, nationality (citizenship)

- Contact information (address, phone number)

 - Payment information (credit card number and expiration date)

 - Other information, to provide other hotel services (for example, car registration number, if you use parking lot)

Service provision
 - E-mail address Your consent
- Data of identity document (passport or ID card) Our legal obligation to identify customers

By using our services, you guarantee that the personal data you provide is accurate and correct and that you are at least 18 years of age. We can not guarantee the provision of services, if you provide inaccurate data.

Video surveillance

We use video surveillance and process your personal data when you visit our hotel, both for your personal safety and the safety of our employees, clients, and property. Video surveillance records are stored in our systems till 7 days.

Categories of personal data Legal basis
- Biometric data (facial image) Our legitimate interest and protection of vital interests of our clients and employees, including health and life

Advertising / informative materials

Upon your consent, we inform you of our news and the news of third parties that we supply as

advertisements and informative materials.

Categories of personal data Legal basis
-   Personal information (name, surname)

- Contact information (address, phone       number, e-mail address)

Your consent

Cookies

Cookies are small text files that are created and stored on your – Internet user’s – device (computer, tablet, mobile phone, etc.) when you visit our website. Cookies “remember” your experience and basic information and thus improve the usability of our website.

By using cookies, website usage history data is being processed, problems and deficiencies on the site are detected, user statistics are collected, and comprehensive and easy use of website functionality is ensured.

If you do not want to allow the use of cookies, you can do it by changing your Internet browser settings, however, in this case, the use of our Internet site may be hindered. You can delete stored cookies in your Internet browser settings by deleting the history of stored cookies.

Categories of personal data Legal basis
- Website user preferences, usage statistics Your consent (using browser configuration)

 

How do we collect your personal data?

You

We collect the personal data which you provide to us prior to the provision of our service, as well as when you visit our hotel (video surveillance), our website (cookies), as well when applying for promotional and informative materials.

- Cooperation partners

If you order our service through our cooperation partners (for example, Booking.com, travel agents, or other operators), than we will recieve data from them to ensure that our service is provided.

Whom we share your personal data with?

- Service providers and cooperation partners

In order to fulfil our obligations towards you, (for example, to provide a reservation of accommodation), we will transfer your personal data to companies that provide us with services. We carefully check all service providers (data processors) that handle your personal data on behalf of us. We evaluate whether our cooperation partners take appropriate security measures to ensure that your personal data is processed in accordance with our assignments, directions, instructions, and legal requirements. These companies do not have the right to use your personal data for any other purpose.

Law enforcement institutions, state and local authorities

In order to comply with the law, we may transfer your personal data to law enforcement agencies (for example, the police) as well as to state and local authorities upon their request. We may also transfer your personal data to law enforcement agencies (for example, courts), as well as to state and local authorities to defend our legal interests in drafting, submitting, and defending legal claims.

Transfer of personal data outside the European Union and the European Economic Area (EU/EEA)

 We always try to process your personal data in the territory of the European Union and the European Economic Area (EU/EEA). Your personal data is not processed in a country outside of the EU/EEA in order to provide the service you have chosen.

Transfer and processing of personal data outside the EU/EEA can occur if there is a legal basis for that, namely, to fulfil a legal obligation, to conclude or execute a contract, or it is done with your consent, and proper security measures have been taken.

How long is your personal data stored?

All personal data obtained from you is stored for as long as you use our services or until you withdraw your consent, if your personal data is processed based on your consent. A longer period of storage of personal data is permissible in order to comply with the statutory requirements on the minimum period of storage of documents or information or to protect our legitimate interests.

Once this period has expired, we will erase your personal data in a secure way or make it unavailable (archiving) or unidentifiable, so that it can no longer be linked to you.

How do we protect your personal data?

We ensure, constantly review, and improve security measures to protect your personal data against unauthorized access, accidental loss, disclosure, or destruction. To do that, we use modern technological, technical, and organizational requirements, including through the use of firewalls and antivirus programs.

However, we recommend that you comply with the general rules for safe use of computer and the Internet, as well as the requirements for protection and storage of your personal data (in particular, identity documents), and we will not assume responsibility for unauthorized access to your personal data and/or loss of data if it has happened due to your fault or negligence.

Your rights

 The regulatory framework in the field of data protection gives you a range of rights regarding the processing of your personal data.

- Access to personal data

You have the right to request confirmation from us on whether we process personal data related to you, and in such cases, request access to the personal data that we process about you, or to provide personal information if no provision of direct access is prescribed.

- Rectification of personal data

If you believe that the information about you is incorrect or incomplete, you have the right to ask us to rectify it.

- Withdrawal of consent

As far as we process your personal data, based on your consent, you have the right to withdraw your consent to the processing of personal data at any time.

- Objection to the processing of data for the purpose of advertisements

You have the right to object to the processing of your personal data for the purpose of advertisements at any time.

- Objection to the processing on the basis of legitimate interests

You have the right to object to the processing of personal data that we process based on our legitimate interests, however, we will continue to process your personal data even if you object to it if we have compelling reasons to continue the processing. In order to exercise the above rights, please submit a written application to us.

- Deletion

Under certain circumstances, you have the right to request us to delete your personal data, but this does not apply to cases where the law requires us to retain data. In order to exercise the above rights, please submit a written application to us.

- Restriction of processing

Under certain circumstances, you have the right to restrict the processing of your personal data. Please note that if you request to restrict the processing of your data, this may affect your ability to receive our services. In order to exercise the above rights, please submit a written application to us.

- Portability of data

Lastly, you have the to receive or transfer your personal data to another data controller. This right only covers the data that you provided to us on the basis of your consent or agreement, and if the processing is done in an automated manner. In order to exercise the above rights, please submit a written application to us.

Who can I contact in case I have any questions?

If you have any questions about the processing of your personal data, please contact us.

If you are not satisfied with the answer received, you have the right to file a complaint with the Data State Inspectorate (www.dvi.gov.lv).

Data controller contact information:

SIA “TITUL”

Adress: Slokas iela 49, Rīga

E-mail:[email protected]

Informative telephone number: +371 67815333